These terms and conditions (the 'Terms') govern your use of the yedaflora.com website, mobile apps, and related services (the "Services"). By accessing or using the yedaflora website or Services, you agree to be bound by these Terms.

Products

1.1 All products listed on yedaflora.com are available in most locations.

1.2 Certain flowers and plants may be harmful to pets (e.g., lilies are toxic to cats). For more information, check Allergy & Product Information or contact us directly.

1.2 Certain flowers and plants may be harmful to pets (e.g., lilies are toxic to cats). For more information, check Allergy & Product Information or contact us directly.

1.3 Products are subject to availability. If there are supply issues, we reserve the right to substitute items with equivalent products. We'll inform you about any substitutions if possible.

1.4 If we are unable to fulfill your order, we will notify you and refund your payment within 7 days after the intended delivery date.

1.5 Some products may not be available with add-ons like champagne, depending on the location and product.

1.6 Most products are delivered the next day unless a different date is selected.

1.7 Some items may not be available for same-day delivery. Details will be provided at the time of ordering.

1.8 We guarantee the freshness of your flowers for 7 days after delivery.

1.9 Food products may contain allergens; please refer to product pages for more information. We reserve the right to substitute items with equivalent quality.

Prices

2.1 Prices listed on yedaflora.com are valid for 14 days from the date the order is placed.

2.2 Prices include VAT for deliveries within specified regions.

2.3 Unless stated otherwise, product prices do not include delivery charges.

2.4 Prices for international deliveries do not include delivery fees.

2.5 Prices may vary across different platforms or locations.

2.6 Prices are subject to change without prior notice.

Orders / Payments

3.1 To place an order, you must provide accurate personal and recipient details, along with valid payment information.

3.2 We accept payments via major credit and debit cards, and alternative methods like Google Pay, Apple Pay, PayPal, and Klarna.

3.3 Klarna payments are processed through Klarna Bank. By choosing Klarna, you agree to their terms and conditions, which can be found on their website.

3.4 By clicking ‘Pay Now,’ you agree to be bound by these Terms.

3.5 Order acceptance is confirmed via email. A contract is only formed once you receive this confirmation.

3.6 Orders cannot be accepted from individuals under 18 years of age.

Yedaflora Customer Support

4.1 If you are not satisfied with our service, please reach out to us, and we will do our best to resolve the issue or offer a full refund if preferred.

4.2 Due to the perishable nature of most products, we recommend submitting any complaints within 1 working day from the delivery or intended delivery date to help us address the issue promptly and effectively.

4.3 Complaints should be directed to:

Email: [email protected]